Get in touch
We’re here to help
Product advice, delivery questions or help with an order — we reply to every message within one business day.
Call us+44 7361439263Monday to Friday, 9am–5pm (UK time), excluding bank holidays
Email ussupport@seaturb.co.ukReplies within one business day
Track an orderOrder trackingLive status with your order number
ReturnsStart a return30 days from delivery
Send a message
Tell us how we can help
Please include your order number if your question is about an existing order.
Quick answers
Before you write
The answers our customers ask for most often.
Where is my order?
You receive a tracking link by email when your order ships. You can also use our order tracking page at any time.
How do I return an item?
Contact us within 30 days of delivery with your order number and we’ll arrange it. See our Returns & Refunds Policy.
Do you deliver large items?
Yes — free, by freight carrier, who will call ahead to book a delivery slot. See our Shipping Policy.
Can you help me choose?
Of course. Send us your garden size and what you need it for, and we’ll recommend the right model — free, with no obligation.