Returns & Refunds Policy

Last updated: 13 November 2026

1. Return window

You can return most items within 30 calendar days of the date they were delivered to you, for any reason.

2. Condition of returned items

• Items must be unused, unassembled and not installed (unless the item is faulty).
• Items must be returned complete, with all parts, fixings, accessories, manuals and in the original packaging.
• Powered equipment must not have been filled with fuel or oil, or used to cut, trim or blow.
• We may reduce a refund to reflect any loss in value caused by handling the item beyond what is necessary to inspect it.

3. How to start a return

1. Contact us via support@seaturb.co.uk within 30 days of delivery, quoting your order number and the item(s) you wish to return.
2. We reply within one business day with your return authorisation number and packing instructions. Returns are sent to the address given in your return authorisation email. Returns sent without authorisation may be delayed.
3. Send the item back using a tracked service, or ask us to arrange a collection (required for freight-sized items such as sheds, gazebos, greenhouses, ride-on mowers and play sets).

4. Return shipping costs

5. Refunds

Once your return arrives and is inspected, we email you to confirm. Refunds are issued to your original payment method within 5–10 business days. Because delivery is free, there is no outbound delivery charge to refund. We do not charge restocking fees.

6. Damaged or faulty items

Please check your delivery when it arrives. If an item is damaged in transit, note it on the carrier’s delivery record if possible and tell us within 48 hours, with photos of the packaging and the damage. If a fault appears later, contact us straight away — we will arrange a replacement part, repair, replacement or refund, and can also help you claim under the manufacturer’s warranty.

7. Exchanges

If you would like a different size or model, return the original item for a refund and place a new order — this is the quickest way to get the item you want.

8. Your legal rights

Nothing in these terms affects your statutory rights. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, replacement, price reduction or refund. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel an online order within 14 days of receiving the goods without giving a reason. Our 30-day returns policy is in addition to these rights.

Questions about a return? Contact us via support@seaturb.co.uk. Customer service hours: Monday to Friday, 9am–5pm (UK time), excluding bank holidays.