Privacy Policy

Last updated: 13 November 2026

1. Who we are

This website is operated by Seaturb Shop (“we”, “us”, “our”), trading as Seaturb Shop. We are responsible for the personal information collected through this website and handle it in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). Our full business details are listed at the end of this policy.

2. Information we collect

3. Why we use your information

• To fulfil your order — processing payment, arranging delivery with our carriers, sending order confirmations and tracking updates, and handling returns and refunds (necessary to perform our contract with you).
• To provide customer service — answering questions before and after purchase (contract / legitimate interests).
• To prevent fraud and keep our website secure (legitimate interests / legal obligation).
• To meet legal obligations — for example tax and accounting record-keeping (legal obligation).
• To improve our website and range using aggregated analytics (legitimate interests or consent, where required for cookies).
• To send marketing emails about new products and offers — only if you opt in. Every email contains an unsubscribe link (consent).

4. Who we share it with

We do not sell your personal information. We share it only with trusted service providers who help us run our business, under contracts that require them to protect it:

• Payment processors (for example Stripe, PayPal or Klarna) to take payment and prevent fraud;
• Suppliers, warehouses and delivery carriers, who receive your name, delivery address and phone number to deliver your order;
• Our website hosting, email and order-tracking providers;
• Analytics and advertising providers such as Google (only with your consent where required);
• Professional advisers, and public authorities where required by law.

International transfers

Some of our service providers (for example payment, email and analytics providers) may process data outside the UK. Where they do, we rely on UK adequacy regulations or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses to keep your data protected.

5. How long we keep it

6. Your rights

You can ask us to: give you a copy of your personal information; correct it; delete it; restrict or object to how we use it; transfer it to another provider; or withdraw consent for marketing at any time. Contact us via support@seaturb.co.uk and we will respond within one month (or the period required by law). We may need to verify your identity first. You also have the right to complain to the Information Commissioner’s Office (ICO) — ico.org.uk, telephone 0303 123 1113.

7. Cookies

We use essential cookies to run the shopping basket and checkout, and — only with your consent — analytics and advertising cookies. You can change your choices at any time. See our Cookie Policy.

8. Security

Our website uses SSL/TLS encryption on every page. Access to personal information is restricted to staff and providers who need it. Payment details are handled by our payment providers and never stored on our servers.

9. Contact & changes

Questions about this policy? Contact us via support@seaturb.co.uk. We may update this policy from time to time; the date at the top shows when it was last changed.