Terms & Conditions

Last updated: 13 November 2026

1. About us

These terms apply to all orders placed on this website, which is operated by Seaturb Shop trading as Seaturb Shop. By placing an order you agree to these terms. Please read them together with our Shipping Policy, Returns Policy and Privacy Policy. Our full business details are listed at the end of these terms.

2. Orders and when the contract is formed

When you place an order you receive an email acknowledging it. This is not yet acceptance. A contract is formed when we email you to confirm that your order has been dispatched. We may decline an order — for example if a product is unavailable, there is an obvious pricing error, or we cannot verify payment — in which case we will tell you and refund any payment in full.

You must be 18 or over to place an order. Products are sold for personal, domestic use.

3. Prices and payment

All prices are shown in pounds sterling (GBP) and include VAT at the applicable rate. There are no hidden charges at checkout.

Delivery is free on every order to the UK. The total you pay is shown clearly at checkout before you confirm your order. We accept the payment methods displayed at checkout (such as major credit and debit cards and PayPal). Payment is taken when you place your order. If a product’s price is obviously incorrect we will contact you before dispatch and give you the option to continue at the correct price or cancel for a full refund.

4. Product information

We take care to describe products accurately using the manufacturers’ specifications. Images are for illustration; colours may vary slightly between screens and manufacturers may update designs without notice. Dimensions are approximate — please check measurements, base requirements and any planning or local building rules before ordering garden buildings. If a detail is critical to your purchase, contact us before ordering and we will confirm it.

5. Delivery

Estimated delivery times and coverage are set out in our Shipping Policy. Large items are delivered kerbside by freight carriers who will contact you to book a slot. Risk passes to you on delivery; ownership passes once payment has been received in full. Please inspect deliveries and report any damage within 48 hours.

6. Returns and cancellations

You may return unused items in their original packaging within 30 days of delivery. Full details are in our Returns Policy. You also have a statutory right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013 — our 30-day window extends that right. If you cancel within the statutory period we refund the item price and the original standard delivery charge (which is free).

7. Warranty and your rights

Nothing in these terms affects your statutory rights. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, replacement, price reduction or refund. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel an online order within 14 days of receiving the goods without giving a reason. Our 30-day returns policy is in addition to these rights.

8. Assembly and safe use

Many products are supplied flat-packed for self-assembly. Follow the manufacturer’s instructions and safety guidance, including anchoring requirements for gazebos, sheds, greenhouses and play sets, and the operating instructions for powered equipment. Play equipment must be installed on suitable impact-absorbing ground and used under adult supervision.

9. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. We are not responsible for losses that were not foreseeable, for business losses, or for damage caused by incorrect assembly, misuse or failure to follow the manufacturer’s instructions. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law.

10. Complaints and governing law

If you have a complaint, contact us via support@seaturb.co.uk — we reply within one business day and aim to resolve every issue quickly. If you are not satisfied with how we handle a complaint, you may contact Citizens Advice consumer service (0808 223 1133) for free, impartial advice.

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation.

We may update these terms from time to time. The version in force when you place your order applies to that order.