Shipping & Delivery Policy

Last updated: 13 November 2026

1. Delivery cost and times

Business days are Monday to Friday, excluding UK bank holidays. Orders placed before 1pm on a business day enter processing the same day. An estimated delivery window is shown on every product page.

2. Where we deliver

We deliver to residential and business addresses across England, Scotland, Wales and Northern Ireland. Deliveries to the Scottish Highlands and Islands may take 2–5 additional business days and are still free. We do not currently ship to the Channel Islands, the Isle of Man, BFPO addresses or outside the United Kingdom.

3. Order tracking

As soon as your order ships we email you a tracking number and link. Orders may arrive in more than one package if they contain several items; each package has its own tracking. You can also check status on our Track Your Order page.

4. Freight deliveries

• The carrier contacts you by phone or email to book a delivery date — please make sure your phone number is correct at checkout.
• Freight deliveries are kerbside (to the front of the property at ground level). Drivers are not able to carry items into gardens or through houses.
• Someone aged 18+ must be present to receive and sign for the delivery. Some flat-pack kits weigh over 100 kg across several boxes — please arrange help to move them.
• Please tell us about access restrictions (narrow lanes, weight limits, gated communities) when you order.

5. Missed or failed deliveries

If you miss a delivery, the carrier will usually leave a card and try again or hold the parcel at a local depot. If a freight delivery fails because no-one is present or the slot was not kept, the carrier may charge a re-delivery fee, which we will tell you about before re-booking.

6. Damage in transit

Inspect your delivery on arrival. If packaging or contents are damaged, note it on the delivery record where possible and contact us within 48 hours with photos. We will send replacement parts or a replacement item at no cost.

7. Questions

Contact us via support@seaturb.co.uk. Customer service hours: Monday to Friday, 9am–5pm (UK time), excluding bank holidays.